Find answers to common questions (FAQ) about SteroidWarehouse.to, including product details, shipping, payments, and safe use of anabolic steroids and SARMs.
How to create an account?
To set up an account, follow this link: SteroidWarehouse online shop -> My Account -> Register
Fill out the required fields on that page and click “Submit.”
No verification is necessary, so you can log in right away.
If you encounter any issues, please send us a message, and we’ll assist you.
How to update my account email address, name, or password?
Log in to your account and navigate to the “My Info” section. Enter the new information in the corresponding fields and click the “Update Profile” or “Change Password” buttons.
How can I reset my password?
Visit this link:Â https://SteroidWarehouse.to/forgot-password.
Enter the email address you used to create your account and click “Submit.” Your login information will be sent to that email. You can change your password in the “My Info” section of your account.
What payment methods do you accept?
We accept various cryptocurrencies including Bitcoin, Ethereum, Litecoin, and USDT. Additionally, we support select online payment services that allow you to pay using a debit or credit card. For security reasons, some payment options may be restricted for first-time customers. To see the full list of available payment methods, please contact our customer support team.
How do I pay for my order?
Follow these steps to complete your payment:
- Log in to your account, go to the “My Orders” section, and locate the order you want to pay for.
- Click on “Payment Information” for that order to see the available payment options.
- Select your preferred payment method, and you’ll receive the necessary details and instructions.
- For some payment methods, you’ll need to provide transaction details so we can confirm the payment.
To submit your transaction information:
- Log in to your account, go to “My Orders,” and find the order you’ve paid for.
- You’ll see three payment groups in the options. Click on the link for the payment submission form that corresponds to your chosen method.
- Complete the payment submission form with the correct transaction details.
General Shipping ConditionsÂ
Is there a tracking number? How can I track my package?
Yes, we provide a tracking number for every package. You can find it in the shipping confirmation email sent to you, or by visiting your order history. Click on the “More Info” option for your order and scroll down to see the list of shipped packages, where the tracking numbers are listed.
I missed the delivery, and the package was returned. What should I do?
If your package was returned, please contact our customer support team.
For security reasons, we use fake return addresses, so a returned package is often lost permanently. To avoid this in the future, follow these steps:
- Ensure our emails don’t end up in your spam folder.
- After receiving the shipping confirmation, log in to your account, go to “My Orders,” and check the tracking numbers, shipped packages, and expected delivery dates. You can also contact us for shipping details.
- Track your packages every 7-10 days to avoid missing delivery. Most postal services hold packages for up to 30 days if delivery is unsuccessful, allowing you to pick them up later.
What is the typical delivery time (T/A)?
We typically ship orders within 1 to 3 business days after payment is cleared. The average delivery time is 10 to 16 days from the shipping date. However, occasional mail delays can occur, so if your package is within the normal delivery window, please be patient as it may just be delayed.
If your package hasn’t arrived within 25 days from the shipping date, please contact us.
Why isn’t my tracking number working?
The tracking information may take time to update, as some shipping companies are slow to refresh the data, or it may not update until the package clears customs in your country. This varies depending on the destination. If you believe there is an issue with your package, please contact us for assistance.
My package is stuck and not moving, what should I do?
Mail delays are common, so please allow some time. If your package hasn’t moved for more than 7 days, feel free to contact us for assistance.
When am I eligible for a refund?
We do not offer refunds once the order has been shipped. However, we provide free reshipments or replacements if your package is lost in transit, seized, or if you receive damaged or low-quality products.
Refunds are available if the order has not yet been shipped, depending on the circumstances.
How can I request a refund?
If you wish to cancel an order that has not yet been shipped, please send us a message. Our customer support team will respond as soon as possible. Please note that the refund process may take some time, so we appreciate your patience.
If you simply want to cancel your order and apply the funds to other products or orders, we can credit your account. This credit can be used at any time for future purchases.
How long does it take to receive a refund?
The time it takes to process a refund depends on the circumstances and the payment method you selected. Typically, refunds take between 1 to 7 business days to be completed.
Yes, you can do this if your order hasn’t been shipped yet. Simply send us a message with your request, and we will cancel the order and credit your account balance. You can use this credit for any future orders.
Refund and Returns policy
We are an authorized reseller of well-known brands such as Kalpa Pharmaceuticals, Dragon Pharma, Singani Pharma, Gen-Shi Labs, Geneza Pharmaceuticals, Balkan Pharmaceuticals, and Sciroxx.
For additional information about us, you can explore bodybuilding forums and engage with users who have previously had experiences with us. You’ll be impressed by the positive feedback available there.
Do you have any promotions, or do you offer credits or cashback?
Yes, we offer a 10% cashback in the form of store credit, which can be used for any future orders.
This credit is not available in certain situations:
- If you received a discount on your order due to a sitewide sale or other promotions.
- For specific products that are already discounted.
When you place your order and follow the on-screen instructions, you’ll see how much store credit you will receive. If you already have credit with us, you can apply it to your order from the shopping cart before proceeding to checkout.
Do you have any loyalty programs?
Yes, we do!
Long-term customers enjoy special offers and consistently receive exclusive pricing. Long-term customers are defined as those who have completed at least 11 successful orders.
Do you have a referral program?
We have a referral program that allows you to earn store credit. Check the “My Referral” section in your account. Share the link you find there with your friends, and you can earn 10% of the value of their orders. To encourage your friends to sign up using your link, they will also receive free shipping on their first order.
Do you have any discounts for using crypto?
Yes, we do!
Paying by Crypto will automatically add a discount direct in your order.
Any other discounts?
Joint Our SteroidWarehouse Telegram Channel and get a discount of 10% on your next order! (Please let Us know when you place order and before payment, we’ll apply these discount).
