Refund and Returns Policy

Table of Contents

Refund and Returns policy (Reshipment*)

We do not offer refunds once the order has been shipped. However, we provide free reshipments or replacements if your package is lost in transit, seized, or if you receive damaged or low-quality products.

Refunds are available if the order has not yet been shipped, depending on the circumstances.

Cancelation

If you wish to cancel an order that has not yet been shipped, please send us a message. Our customer support team will respond as soon as possible. Please note that the refund process may take some time, so we appreciate your patience.

If you simply want to cancel your order and apply the funds to other products or orders, we can credit your account. This credit can be used at any time for future purchases.

Refunds time

The time it takes to process a refund depends on the circumstances and the payment method you selected. Typically, refunds take between 1 to 7 business days to be completed.

Yes, you can do this if your order hasn’t been shipped yet. Simply send us a message with your request, and we will cancel the order and credit your account balance. You can use this credit for any future orders.