Shipping Info – or How SteroidWarehouse.to is handling this process.
How is shipping handled?
We ship worldwide, ensuring all packages are sent discreetly. Our organization’s name or any indication of pharmaceutical contents is never included on the packaging. To maximize delivery success, we constantly update our packaging methods, and boxes are kept small to avoid unnecessary attention. If your order exceeds a single package, it will be split into multiple shipments under a single handling fee. Additionally, we use recycled cardboard boxes to minimize environmental impact and increase delivery success. Shipments are dispatched from various US warehouses, European countries and some other countries.
How are large quantity orders shipped?
For large orders, we divide them into multiple packages to minimize risk. Regardless of order size, we maintain the same level of discretion and careful packaging as we do for smaller orders.
Do you ship to P.O. Boxes and APO addresses?
Yes, we ship to PO Boxes and APO addresses. Simply include the necessary shipping information in the comments section of your order to ensure smooth delivery.
What is the shipping cost?
Shipping is $50 for orders under $1,000, and free for orders exceeding this amount.
Can I modify my order after placing it?
If your order is unpaid, you can edit it by logging into your account, selecting the order ID, and clicking “Edit Order.” If the order has been paid but not yet shipped, you can contact customer support through a ticket, specifying your order ID, to request changes.
Where do I send my payment?
Payment instructions are sent via email immediately after your order is placed. Follow these instructions closely to avoid delays. If you don’t receive the email, please contact us for assistance.
How long does the ordering and shipping process take?
Once your order is submitted, you’ll receive an email confirmation and payment instructions immediately. After payment is received, we process and ship your order within 1-5 business days. Delivery typically takes 7-15 business days, with remote locations potentially requiring up to 25 business days. Please note that “business days” are Monday through Friday, and customs processing may also affect delivery times. If your order has not arrived after 15 business days, feel free to contact us for further assistance.
What is the success rate of deliveries?
We prioritize discreet shipping, removing products from original packaging and using various shipping points across Europe to enhance delivery success. Our company name and other identifying details are never included on packages.
What should I do if my order doesn’t arrive?
Orders may not arrive for two reasons: they may be seized by customs or lost in transit. If your package is seized, please contact us with the seizure notice. If 21 days have passed and neither the order nor a letter has been received, contact us with the relevant details so we can arrange a reshipment if applicable. Please note we do not reship to Australia, Canada, New Zealand, Singapore, or South Korea.
Can I buy your products through other channels?
Our services are exclusively available through our website, as we specialize in online mail orders.
Is your company legitimate?
Yes, we’ve been operating successfully for over seven years. We provide daily customer support (Monday through Friday) and offer high-quality generic products from reputable pharmacies. We are dedicated to maintaining customer satisfaction, ensuring your experience is smooth and reliable.
How can I contact you?
Our customer support team is available daily and can be reached through our website (Contact SteroidWarehouse). We typically respond to emails within 1 to 12 hours.
Is a signature required for shipping?
Yes, as we use registered mail services, a signature is required upon delivery. However, the process is straightforward, and the primary difference is that registered packages are tracked.
What happens if I don’t receive my order?
We take security seriously and ensure discreet packaging to achieve a high delivery success rate. If your package is seized and you provide proof, we will reship it. If the tracking indicates delivery and you claim otherwise, we do not reship. We value good relations, as it benefits both parties.
